Refund & Return Policy

Last Updated: August 31, 2026

At Maple Postage, we want you to be satisfied with your purchase. If you have any issues with your order, please contact our customer service team and we will do our best to assist you.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a refund.

To help us process your request, please provide your order number and a brief description of the issue. Photos may also be requested when appropriate.

2. Eligibility for a Refund

Refund requests may be considered in situations including:

You received the wrong stamps.
Your order arrived damaged.
Your order is missing items.
You received an item that does not match your order.
You are otherwise dissatisfied with your purchase.

For certain requests, we may ask you to provide photos or other information so that we can properly review the issue.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong stamps, please contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging when applicable. We will review the issue and may offer a replacement, reshipment, or refund depending on the circumstances.

4. Missing Items

If any items are missing from your order, please contact us at MaplePostage@outlook.com and provide your order number and details of the missing items.

We will review your order and work with you to resolve the issue.

5. Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you notice that your shipping address is incorrect, please contact us as soon as possible before your order is shipped. We will do our best to update the address if the order has not yet been processed.

If an order has already been shipped, we may not be able to change the delivery address.

Maple Postage is not responsible for orders that are successfully delivered to an incorrect address provided by the customer.

6. Refund Process

Once your refund request has been reviewed and approved, we will process the refund to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card provider, PayPal, or Stripe.

Please allow additional processing time for your financial institution to complete the refund.

7. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet, please:

Check your bank or credit card account.
Check with your payment provider.
Contact your bank or card issuer, as additional processing time may be required.

If you still have not received your refund, please contact us at:

MaplePostage@outlook.com

8. Return Shipping

If a return is requested, please contact our customer service team before sending anything back.

We will provide return instructions and the appropriate return address if a return is required.

Please do not send products to our warehouse address or any other address listed on our website unless instructed by our customer service team.

Return shipping costs may vary depending on the reason for the return. If the return is due to an error on our part, we may provide appropriate assistance with the return shipping.

9. Exchanges and Replacements

If you receive damaged, defective, or incorrect items, we may offer a replacement or reshipment instead of a refund.

Please contact us with your order number and relevant details so we can determine the best solution.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer service team:

Email: MaplePostage@outlook.com

Our customer service team is available Monday through Friday, excluding major holidays.

We are committed to providing fair and responsive customer service and will do our best to resolve any order-related issues.

Thank you for choosing Maple Postage.