FAQs

1. HOW DO I PLACE MY ORDER?

To place an order, simply select the Canadian postage stamps you would like to purchase, choose the quantity, and click “Add to Cart.” Then proceed to checkout and follow the instructions to complete your order.

Once your order has been successfully placed, we will process it and prepare it for shipment.

2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most orders are processed and shipped within 1–2 business days after payment is confirmed.

After shipment, orders are typically delivered within 3–7 business days.

Please note that delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances beyond our control.

3. WHEN WILL I RECEIVE MY TRACKING INFORMATION?

Once your order has been shipped, we will send your tracking information by email when it becomes available.

Please allow some time for the tracking information to appear in the carrier's system after the package has been shipped.

4. MY TRACKING INFORMATION HAS NOT UPDATED. WHAT SHOULD I DO?

Tracking information may take some time to update after the package is handed over to the shipping carrier.

If your tracking information has not updated for several business days, please contact us at MaplePostage@outlook.com. Our customer service team will be happy to check the status of your order and assist you.

5. MY ORDER HAS NOT ARRIVED. WHAT SHOULD I DO?

If your order has not arrived within the expected delivery timeframe, please first check the latest tracking information.

If you still have concerns about your delivery, please contact us at MaplePostage@outlook.com with your order number, and we will be happy to assist you.

6. WHAT PAYMENT METHODS DO YOU ACCEPT?

For your convenience, we accept PayPal and major credit and debit cards through Stripe.

Our payment options are designed to provide a secure and convenient checkout experience.

7. WHEN WILL I BE CHARGED FOR MY ORDER?

Your payment will be processed when your order is successfully placed and the payment is authorized.

You will receive an order confirmation after your purchase has been completed successfully.

8. IS MY PAYMENT INFORMATION SECURE?

Yes. We take the security of your payment and personal information seriously.

Payments made through PayPal and Stripe are processed using their secure payment systems. We do not need to directly store your complete credit card information on our website.

9. DO YOU OFFER RETURNS OR REFUNDS?

Yes. We offer a 30-day money-back guarantee.

If you are not satisfied with your purchase or have an issue with your order, please contact our customer service team at MaplePostage@outlook.com for assistance.

Please contact us as soon as possible so that we can review your request and provide the appropriate assistance.

10. HOW CAN I CONTACT MAPLE POSTAGE?

If you have any questions about our products, orders, shipping, returns, or refunds, please contact us by email:

MaplePostage@outlook.com

Our customer service team is available Monday through Friday, excluding major holidays.

If you do not receive our response, please check your spam or junk folder.